Terms & Conditions

These Terms and Conditions are applicable to all guests staying at, visiting, or entering our Properties in the Kipekee Collection. These terms also apply to all guests using any facilities or partaking in any activities associated with the Properties.

Definitions

  • “Activities”: Any form of activity undertaken at the Property, including but not limited to accommodation, game drives, excursions, swimming, nature walks, spa services, and bush dining.
  • “Guest” (“I” / “You”): The individual visiting or staying at the Property, including all persons and children traveling with you.
  • “Management”: The owners, directors, managers, and employees of the Property and associated companies.
  • “Property”: The specific Camp, Lodge, or legal entity being visited.

1. Property Rules & Admission

  • Right of Admission is reserved. Entry and participation in activities are voluntary and at the guest’s own risk.
  • Valuables: Safes are provided at reception. Management accepts no liability for theft, loss, or damage to personal property.
  • Prohibited Items: Outside alcoholic drinks are strictly prohibited on the Property.

2. Right to Refuse Service

Management reserves the right to refuse admission or evict guests without refund for:

  • Refusal to abide by Property standards or safety policies.
  • Failure to pay for activities or accommodation.
  • Disorderly conduct, intoxication, or disturbing the peace.
  • Possession of unlawful firearms, explosives, or hazardous substances.
  • Damage to property or failure to supervise children.

3. Parking & Room Damage

Parking: All vehicles are parked at the owner’s risk. No vehicle repairs are permitted in the parking area.

Damage: Guests bear full legal responsibility for negligent or intentional damage to equipment, fixtures, or fittings. Please report damages to reception immediately.

4. Registration & Special Requests

Valid identification (Passport or National ID) and contact information are required for all guests at check-in. While we strive to honor special requests (specific tents, extra beds), these are subject to availability and cannot be guaranteed in advance.

5. Personal Safety & Conduct

  • Emergency: Acquaint yourself with the “Emergency Exit” instructions located inside your room door.
  • Wildlife: For your safety, use the provided guard services when walking through campgrounds between 6:00 PM and 7:00 AM.
  • Noise: Quiet hours are observed from 10:00 PM to 7:00 AM. The use of external Bluetooth speakers is prohibited; please use earphones.

6. Liability Disclaimer & Indemnity

Management shall not accept responsibility for death, injury, or loss resulting from:

  1. Personal injury, delay, or loss of enjoyment.
  2. Acts of God, pandemics, strikes, or political unrest.
  3. Participation in inherently dangerous wildlife activities.

Each guest acknowledges the inherent risks of staying in a wildlife reserve and voluntarily assumes all risks of injury or loss.

7. Cancellation Policy

Notice Period Penalty
91+ Days No penalty (Deposit credited)
90–61 Days 20% Cancellation Fee
60–46 Days 50% Cancellation Fee
45 Days or No-show 100% Cancellation Fee

Failure to do so will result in full charges being levied against you.

15. Activities Swimming & Kids Program Waiver

  1. Swimming pools can be extremely dangerous for unsupervised children and teenagers, as well as adults swimming alone. Swimming pool accidents can happen to anyone, regardless of swimming ability or age. Please be informed that there is no safety fence/gate surrounding the swimming pool, and there is no lifeguard on duty. Therefore you should never leave a child or teenager unattended. All children and teenagers, regardless of swimming ability, should be constantly supervised by an adult that can swim and is able to jump into the pool to assist a child in danger of drowning.
  2. Management shall be completely held harmless against any and all liability, loss of life and/or property, damage or expense, including, without limitation, all costs associated thereof, resulting from any and all swimming pool accidents or incidents occurring at the Property.
  3. You hereby agree that the use of the services, facilities, swimming pool, is at yours and your child’s risk. As a condition of You and your child’s use of such Activities You on behalf of yourself, your heirs and assigns and your child expressly agree to forever discharge, waive and release the Property, Management from any and all claims, demands, injuries, damages, actions, or courses of action, and from all acts of negligence on the part of the Property or management that you or your child (if applicable) may have or acquire against the Property or management on account of bodily injury, mental injury and/or property damage from, any mishap, accident, loss, damage or injury suffered by You or your child or others resulting from , connected with or caused by the partaking in any Activities within the Property or any Activities whether located on or off the
  4. You declare and affirm that you and or your child are in good medical and physical condition and that the use of the Property’s facilities or partaking in any of the Activities does not pose any danger to you or your child’s health.
  5. You agree that you and your child will abide by all the rules and regulations of the Property, which may be posted at the Property or issued orally and/or published. These rules may be amended at the Property’s discretion. You agree that you and your child will not engage in behaviour injurious to the enjoyment of the Property by other Guests.

16. Disclaimers

  1. Guests attend this establishment at their own risk.
  2. The Property and or Management shall not be liable for and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever The Guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature thereof.
  3. You understand and appreciate fully the fact that there are risks, hazards and dangers involved or may be encountered during your stay in the Property or partaking in the Activities more particularly:
    • the real hazards and risks associated with wildlife areas, game and nature reserves and properties (which may be situated in unfenced wildlife areas);
    • the hazards and risks associated with rivers, streams, lakes and other bodies of water that may be affected by unpredictable weather, tides and other circumstances, and that may not have effective warning or control systems that might be expected in first-world jurisdictions;
    • the real dangers and risks associated with various forms of travel in remote locations, which usually have poorly maintained infrastructure and the hazards associated with game drives in bad terrain, unmarked and unpaved roads, crossing through thick bush and uneven terrain, river crossings and other means used to traverse terrain in order to partake in game drives and wild animal viewing;
    • the danger and risk of suffering bodily harm, injury, illness, death, damages as well as loss of or damage to property, which may arise as a result of an encounter with or presence of wild, dangerous or unpredictable animals (including birds, mammals, amphibians, reptiles, fish and insects), as well as the prevalence of communicable, tropical and other diseases, and similar health hazards;
    • the risks associated with undeveloped or partially developed countries and jurisdictions, including acts of terrorism, banditry, and other criminal acts beyond reasonable control and also the unavailability of reliable electricity, water and communications, and problems associated with limited or unavailable health, safety and security services;
    • There may not always be protection in the form of working fences, buildings and vehicles in which to take cover in potentially dangerous circumstances and that hazards such as potentially dangerous animals, reptiles, amphibians and insects, including, but not exclusive to, elephant, lion, hyena, buffalo, rhinoceros, leopard, hippo, crocodile, antelope, warthog, bush pig, zebra, giraffe, wildebeest as well as snakes, lizards, spiders, insects, flies, mosquitoes, caterpillars and dangerous plants, which may be encountered whilst on the tour.
    • Rivers and dams may contain bilharzia and sickness may result upon entry into such waters. Swimming, bathing and washing in certain rivers and dams must be avoided.
    • Malaria in Kenya. (Malaria prophylactics must be taken in accordance with the Guests medical practitioner’s advice).
    • Exposure to the sun and heat – directly or indirectly – and that serious sunburn and heat exhaustion may result from unprotected exposure. (Care must be taken for adequate protection and hydration).
    • Exposure to Corona Virus commonly referred to as Covid 19, either through contact with infected persons or being a carrier of the virus and infecting others, accordingly precautions must be taken including but not limited to vaccination, wearing of masks, sanitization of hands and observing physical distance.
  4. You acknowledge the potential risks and dangers and hereby voluntarily assume the risks inherent.
  5. You acknowledge that you must notify the Property of any medical condition that might affect you during your stay at the Property.
  6. Guests with a pre-existing medical condition acknowledge that they have consulted their physician before taking part in any activities and hereby indemnify Management and or the Property against any harm or adverse reactions suffered as a result thereof.
  7. You and your dependents accordingly confirm that you voluntarily participate in the Activities and make use of all facilities of the Property entirely at your own risk.
  8. You acknowledge that you are well acquainted with and fully aware of the real dangers and risks that are associated with game reserves and/or Properties within Game Reserves and or Parks / Conservancies arising from the presence of wild and dangerous animals and plants and the real risk of suffering bodily harm, injury, death and/or loss to property which may arise as result of an encounter with and/or the presence of wild animals and plants whilst on the premises of the Property.
  9. You are fully aware that by entering the reserve, you will be participating in activities in and around the reserve, including, without limitation, in and around the Property area, which activities include, without limitation, the viewing of wildlife, either on foot or from open or closed vehicles, moving about over rough terrain, making use of ramps and stairs and other facilities including, without limitation, the swimming pool, which activities may be inherently dangerous and which activities require that you will exercise reasonable care.
  10. You acknowledge, confirm and agree that Management or the Property will not be liable to you in respect of any damages, losses or liabilities incurred by you arising from or in connection with your stay at the Property or in partaking in the Activities. Notwithstanding anything else contained herein, Management shall not be liable for punitive damages, indirect damages, consequential damages, loss of profits, third party claims or any claims imposed on you by laws or statutes within Kenya and or within jurisdictions of countries outside of the Republic of Kenya.

17. Insurance and Other Expenses

  1. Travel Insurance covering all aspects of your travel to and stay within our Properties in Kenya is mandatory including but not limited to cover for theft, damage, loss, injury and medical hospitalizations and treatment including but not limited to medical evacuation from the remote parts of Kenya in which game reserves and national parks are located.
  2. You warrant that you have comprehensive travel insurance, and medical evacuation cover and that you shall ensure that such travel insurance remains in force and is valid throughout your travels in Kenya and at your stay in the Property.
  3. You acknowledge that in the event that you are injured during your visit to the Property or whilst partaking in any activities and in the event that You do not have medical insurance or medical evacuation policy in place (this is highly recommended) Management MAY at its sole discretion, without prejudice and/or admission of liability, arrange for emergency medical treatment or evacuation for and on behalf of yourself and that You will be responsible to reimburse Management in full for any such medical and related expenses.
  4. You confirm that all additional expenses incurred by you and your dependents (if any) during your stay in the Property or partaking in any of the Activities will be personally paid by You before departure (unless prior written arrangements have been made with Management).
  5. An invoice or receipt from a representative of the Property setting out the amount due by You and or your dependants shall constitute prima facie proof of the amount due by You to the Property for all purposes, including any proceedings instituted by the Property against me.

18. Swimming Pool Rules

  1. The following Rules and Regulations are for the benefit of all our guests to ensure safe and sanitary operation of the pool facility at the Property.
  2. Please kindly keep all your valuables safely, either in your room safe or with the front desk. Management will not be liable for any loss or damage to your valuables.
  3. Please shower before entering the swimming pool.
  4. Guests with Henna Body Art, or Open Wounds, kindly refrain from using the swimming pool.
  5. Only appropriate swimwear is permitted. No Nude swimming, see through swimwear or denim is permitted.
  6. The following items are not allowed near or in the swimming pool:
    • Food and Beverages
    • Any glassware or glass bottles
    • Speakers that emit sound either Bluetooth or battery operated
    • Snorkels and or flippers.
    • Please refrain from using earphones whilst you swim.
  7. Children under the age of 18 must be accompanied by a Parent or Guardian when near or in the swimming pool.
  8. The Swimming pool is exclusively for Guests.
  9. Hours of Pool operation are from 6.30 am to 6.30 pm.
  10. Use of an infant life vest or floaters is encouraged for children below 10 years of age.
  11. Diving and Running is not permitted. Pool users are requested to maintain decorum at all times.
  12. Persons under the influence of alcohol/drugs are not allowed to use the Pool.
  13. In order to ensure the safety of all pool users and in compliance with public health standards, persons suffering from any virus, disease or bacteria that is contagious or easily spread and or have any bleeding, injury, wound or heavy bandage are not permitted to use the swimming pool.
  14. Smoke in only designated smoking areas.
  15. For safety reasons and to ensure the privacy of other Guests any video recording or photo taking should not capture other guests or minors.
  16. Throwing litter in pool premises is strictly prohibited

These rules and regulations are subject to change any time without notice. Guests swim at their own risk and Management will not be responsible for any injuries, accidents, death, loss or damage whilst using the swimming pool.

19. Warranties

  1. You hereby warrant, confirm and agree that you have read the above terms and conditions and have fully understood them and agreed to be bound by them.
  2. You hereby agree to bind your dependents, heirs, trustees, executors, administrators, third parties and/or assigns to the terms and conditions of this document. You further warrant that you are duly authorized to bind your children accompanying you on your visit to the Property or partaking in any Activities.
  3. You are aware that this document has legal consequences and I have understood its contents or implications, I also confirm that I have discussed the same with my legal representatives and those accompanying me during my stay.
  4. You hereby warrant and accept that the entire relationship between Management and or the Property and You, including this document, and any disputes, be they in Contract or Delict, shall be governed by the laws of the Republic of Kenya.
  5. You acknowledge that you are personally liable for all amounts arising out of Your and your dependants’ stay at the Property.
  6. You confirm that you will be solely responsible for the children accompanying you.